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Case study | Health and safety

Ace Express Freight 

Transforming workplace safety through cultural change

Client overview

Business type

Freight and logistics provider 

Locations

Ireland

Employees

160+ employees and contractors

Key outcomes

  • Operator risk awareness and training levels rose by over 80%
  • Lost time incidents dropped by 75%
  • Employee morale and productivity rose as safety became embedded, empowering staff and reducing accidents.

The challenge

Despite having the necessary legal policies and risk assessments in place, Ace Express Freight faced several workplace accidents that revealed a disconnect between written safety procedures and daily practices.

Leadership recognised that compliance documents alone were insufficient to drive safe behaviours, and they sought the help of SeaChange Ltd, an NFP company, to generate a deeper cultural shift.

Dr. Paul Cummins, PhD.
CEO of SeaChange, an NFP company

The solution

SeaChange, an NFP company, began with a comprehensive safety culture analysis, supported by surveys, workshops and a Safety Gap Analysis. This identified key behavioural risks and areas where employee engagement with safety was lacking.

  • Embedding safety ownership
    Using these insights, a tailored programme was developed, introducing visual job safety awareness tools to support safer everyday behaviours across the workforce.
  • Frontline engagement and accountability
    Local Safety Action Teams (SATs) were established to give frontline employees a direct voice in safety decisions. This strengthened accountability and ensured safety ownership was embedded at every level of the organisation.

The results

For their business

Reduced incidents

Lost time incidents fell by 75%, significantly lowering operational risk.

Improved safety performance

Operator risk awareness and training levels increased by over 80%.

Stronger safety culture

Safety became embedded into everyday habits and behaviours, reducing accidents and improving resilience.

For their people

Empowered employees

Staff felt confident taking ownership of safety through clear tools and shared responsibility.

Higher staff engagement and morale

Employee morale and productivity improved as safety became a collective priority.

A stronger workforce

Greater involvement in safety decisions led to a more engaged and accountable workforce.

Want to see how we can help?

Health and safety isn’t just a legal requirement, it’s about protecting your people and everyone your business touches. We’ll help you put practical, robust solutions in place to keep employees, visitors, and contractors safe.


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