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Conflict management training

Helping your managers resolve potentially disruptive conflicts efficiently and effectively
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Unresolved conflict can threaten your peoples’ ability to perform and excel

Workplace conflicts and disputes are more common than you may think. Without solving them effectively and efficiently, managers can allow these to escalate and negatively impact the overall wellbeing, motivation and productivity of their teams.

In this conflict management course, our specialists will explore conflict management strategies so you can handle team conflict effectively and with confidence.

Cathy Behan
Head of Learning & Development

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What can you expect from NFP’s conflict management training?

Through active listening and asking the right questions at the right time, we discuss communication styles to increase your confidence when dealing with challenging times at work.

Purpose

Attendees gain vital interpersonal skills that give them the confidence to manage conflict in the workplace.

Target audience

Anyone who manages people within an SME, large company, or the public sector, as well as business owners and HR professionals.

Delivery

Online classroom or in-person at a time and place that suits you.

Conflict management course outline

This conflict management in the workplace training will cover the following topics:

  • The Role of Conflict Management   
  • The Conflict Resolution Process  
  • Assertiveness vs. cooperativeness using five conflict-handling modes:  
  • Importance of Communication   
  • Communication styles   
  • Right time, right place, right context, right questions   
  • The Art of Asking the Right Questions   
  • Dealing with difficult people  
  • Giving constructive feedback  
  • Creative solutions and finding common ground  
  • Handling team conflict   
  • Neutralising emotions  

Learning outcomes

As learners navigate their way through this course, they will gain vital interpersonal skills that give them the confidence to manage conflict in the workplace, for example during Grievance Procedures or Disciplinary Procedures. 
Throughout this training, attendees will:

  • Develop communication skills  
  • Become more assertive and confident when managing conflict in the workplace  
  • Gain skills that support the conflict resolution process   
  • Effectively use Emotional Intelligence to navigate team conflict 
  • Know how to build lasting relationships
  • Have the ability to accept feedback and use it constructively

Trust NFP to develop and upskill and assist people reach their potential

Expertise: Delivered by a team of experienced specialists with extensive knowledge in people management, upskilling individuals and teams and developing oneself.

Experience: Our specialist team has vast experience designing and creating conflict management programmes, tailoring them to meet the needs or training gaps of our clients, and creating content that is present and prevalent.

How to apply it: The facilitator will invite the participants to take part in real-life scenario-based discussions on workplace conflict management and challenges around managing people in today’s work landscape, which will enable learners to gain real insight into how to apply what they’ve learned.

What our clients say

Don’t just take our word for it – hear from our clients who have discovered the business and people benefits of NFP’s leading HR training courses:

We have always found the service from the team to be excellent. We have used NFP’s online training with our staff in Ireland and the content and production was so good that we ran it out with our staff in the UK as well.
The team are extremely knowledgeable trainers and played a pivotal role in making the program a resounding success with our management team. Their expertise was evident in every session, and they have a unique ability to engage the participants and create a dynamic learning environment that further enriched the experience.
Their team of expert trainers are extremely professional. The training is tailored to meet our needs and is always very informative, engaging, and well received. I would highly recommend NFP to other companies with any training needs.

Request a chat with one of our HR training specialists

To discuss how we can upskill your business with engaging training courses that are tailored to the unique needs of your business and people, request a chat with one of our specialists today.