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Contact person training

Educating anyone who will at as a Contact Person on their roles and responsibilities
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The contact person is a neutral point of contact within any business to discuss the Bullying & Harassment Policy

This course is designed to provide learners with an understanding of the role of the Contact Person, provide an increased understanding of how to manage Dignity at Respect complaints in the capacity of a contact person and how to take the practical steps to sign-post the employee in resolving the issue. 

In this course, learners will gain HR practical steps that need to be taken to ensure compliance with the Code of Practice on Bullying and Harassment and workplace best practice.

Cathy Behan
Head of Learning & Development

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What can you expect from NFP’s HR contact person training?

Learners will gain HR practical steps that need to be taken to ensure compliance with the Code of Practice on Bullying and Harassment and workplace best practice.

Purpose

Learners will gain HR practical steps that need to be taken to ensure compliance with the Code of Practice on Bullying and Harassment and workplace best practice.

Target audience

This course is suitable for anyone who will act as a Contact Person, or HR professionals.

Delivery

Virtually or in-person at a time or place that suits you and your needs.

HR contact person course material

In this contact person training course, the following topics will be covered:

  • Overview
  • Code of Practice on the Prevention and Resolution of Bullying at Work
  • What is Bullying
  • What is Harassment 
  • Contact Person: Role
  • Contact Person: Responsibilities
  • Sign-Posting
  • What to do if allegations are raised
  • Workplace Investigations 
  • The law and your obligations 
  • Q&A

Learning outcomes

This course is designed to provide learners with an understanding of the role and key responsibilities of the contact person. Attendees will gain skills such as:

  • Gain an understanding of how to sign-post employees in resolving complaints under the Dignity at Work procedure
  • Have a good understanding of the role and responsibilities of a contact person
  • Develop a greater understanding of the meaning of bullying, harassment, sexual harassment
  • Gain knowledge of legislation surrounding bullying in the workplace
  • Develop a greater understanding of how to conduct workplace investigations

The value of trusting NFP with your peoples’ development

Expertise: Delivered by HR experts, this best practice course is designed to transfer skills and knowledge to anyone acting as a Contact Person and questions and scenarios that may be presented to them when acting as a Contact Person, ensuring they stay in the parameters of the Contact Person.

Experience: The trainer will draw on their own experience and knowledge to deliver a best practice training course which will ensure the learners understand the role and responsibilities of the Contact Person.

How to apply it: The trainer will use real life scenarios and case law to ensure the learner can transfer their new knowledge back to the workplace. 

What our clients say

Don’t just take our word for it – hear from our clients who have discovered the business and people benefits of NFP’s leading HR training courses:

We have always found the service from the team to be excellent. We have used NFP’s online training with our staff in Ireland and the content and production was so good that we ran it out with our staff in the UK as well.
The team are extremely knowledgeable trainers and played a pivotal role in making the program a resounding success with our management team. Their expertise was evident in every session, and they have a unique ability to engage the participants and create a dynamic learning environment that further enriched the experience.
Their team of expert trainers are extremely professional. The training is tailored to meet our needs and is always very informative, engaging, and well received. I would highly recommend NFP to other companies with any training needs.

Request a chat with one of our HR training specialists

To discuss how we can upskill your business with engaging training courses that are tailored to the unique needs of your business and people, request a chat with one of our specialists today.