Career: IT Support Analyst
We’re hiring for a IT Support Analyst
We’re NFP and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It’s a time of rapid growth for the European arm of the business, so we need someone to serve as the first point of contact for employees seeking technical assistance for technology issues. Provide technical support over the phone, in-person, or other means of communications while maintaining high levels of customer service.
About the role
We are recruiting for an IT Support Analyst to serve as the first point of contact for employees seeking technical assistance for technology issues. Provide technical support over the phone, in-person, or other means of communications while maintaining high levels of customer service. This position will support the end users in all offices.
Overview of duties
- Setup and test PCs for new and / or existing users
- Respond to user hardware and software problems
- Test, document, and assist with corporate initiatives as assigned by Manager
- Assist with management of mobile devices
- Provide IT support to others in the team
- Provide support for all Technology products and services. Support may include answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy
- Determine the most effective manner to resolve client's technical issue
- Record required customer and problem information in the corporate Ticketing System. Update tickets with appropriate journal entries of activities and closing tickets with resolution entered upon completion of the job.
Person specification
Knowledge, skills and abilities:
- 2+ years of experience working for a corporate level service desk
- Good knowledge of Windows Operating System (Win10 / 11)
- Good knowledge of Microsoft Office Suite (2013, 2016, O365)
- Experience with PC hardware build and troubleshooting
- Familiarity with mobile devices (smartphones/tablets)
- Own transport as this role supports multiple sites
- Communication Skills
- Decision making/judgement
- Outstanding customer service skills
- Dependability
- Experience of ServiceDesk (preferable)
Key information:
Salary: Competitive depending upon experience
Hours: Monday - Friday 35 hours per week
Location: Hybrid, must be able to travel to all Dublin offices
Who are we and what do we do?
NFP is a leading global insurance business with four core service lines:
- employee benefits
- insurance broking and consultancy
- HR consultancy
- wealth management
With 7,400 employees worldwide, including 450 in the UK and Ireland, we’re an outstanding company whose passion for building relationships is founded on trust and communication and is at the very heart of everything we do.
What you’ll love about us
We may be a global business, but our culture is united and truly collaborative. We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office.
We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials. Joining NFP means you’ll get plenty of opportunities to invest in your career and personal development.
Attractions - NFP
- We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working
- Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how.
- We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets.
- We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work.
- Our diversity and inclusion initiatives and charity work form a large part of this. NFP has an Executive Board member who is dedicated to diversity and inclusion, and has a D&I Board made up of individuals from across our entire business.